How To Cancel Comcast/Xfinity Internet and TV Service?

1. Prepare Your Account Information

Before you start, make sure you have all your account details handy, including your account number, service address, and any relevant information about your current plan. This will make the process faster when speaking with a representative.

2. Contact Xfinity to Cancel

There are several ways to cancel your Xfinity services, each with its own pros and cons:

• Phone Call: This is the most direct method. Call Xfinity’s customer service at 1-800-XFINITY (1-800-934-6489). When prompted by the automated system, say “Cancel Service” to be connected to the Retention Department. This team’s goal is to keep you as a customer, so be prepared for offers like discounts or added services. If you’re sure about canceling, stay firm but polite.

• Online Chat: Visit the Xfinity website and use the chat feature to request a cancellation. This can be convenient if you prefer not to speak over the phone, but it may still require follow-up calls to confirm the cancellation.

• In-Person: You can visit a nearby Xfinity store to cancel in person. Bring your account details and any equipment you need to return. This method is useful if you prefer face-to-face interaction and want immediate confirmation.

• Mail: Though less common and slower, you can mail a cancellation request to Comcast. Include your full name, service address, account number, and a clear statement of your intent to cancel. Send it via certified mail to ensure it’s received.

3. Let Cancelmyinternet.com Handle It

If you’d rather avoid the hassle of dealing with Xfinity directly, you can contact Cancelmyinternet.com. Our team specializes in canceling services on behalf of customers, saving you valuable time and sparing you the frustration of navigating retention offers and complicated processes. Cancelmyinternet.com will send letter to Xfinity on customers behalf to Cancel Comcast/Xfinity account.

4. Handling the Retention Offers

When you contact Xfinity to cancel, the representative will likely offer you various incentives to stay, such as discounts, free upgrades, or bundled services. While these offers can be tempting, it’s important to stick to your decision if you truly want to cancel. A common strategy is to claim that you’re moving to a location where Xfinity services are not available, which is a valid reason that often helps to expedite the process. That's why to simplify this process customers can contact Cancelmyinternet.com and we get the account cancelled in no time.

5. Return Your Equipment

Once your cancellation is processed, you’ll need to return any rented equipment to avoid unreturned equipment fees. Here’s how you can do it:

• Prepaid Return: Xfinity often provides a prepaid shipping label. Pack your equipment securely and drop it off at a UPS store.

• In-Person at Xfinity Store: You can return the equipment directly at an Xfinity store. Make sure to get a receipt as proof of return.

• UPS Store: You can drop off your equipment at a UPS store, where they will handle the shipping for you. Always keep the receipt and take pictures of the equipment before returning it.

6. Confirm the Cancellation

After you’ve completed the steps above, it’s crucial to confirm that your service is fully canceled. Call Xfinity again to verify that there are no outstanding balances or equipment that still needs to be returned. Request a final bill to ensure everything is settled. It’s a good idea to ask for a confirmation number and note down the name and ID of the representative you spoke to.

7. Early Termination Fees

If you’re canceling before the end of your contract, Xfinity might charge an early termination fee. This fee can vary depending on how much time is left in your contract. If you’re canceling due to service issues or moving to a non-serviceable area, you might be able to negotiate or avoid these fees altogether.

8. Final Tips

• Document Everything: Keep records of all communications, including who you spoke to, what was said, and any confirmation numbers. This will be helpful if there are any disputes later on.

• Check Your Final Bill: Review your final bill carefully to ensure there are no unexpected charges.

• Follow Up: After a couple of weeks, it’s a good idea to follow up with Xfinity to ensure your account is fully closed and that there are no lingering charges.

By following these steps, you can successfully cancel your Xfinity Internet and TV services without unnecessary hassle. Alternatively, you can let Cancelmyinternet.com handle the cancellation process for you, saving you time and ensuring everything is taken care of professionally​.