How To Cancel Verizon Fios Home-Internet?

Canceling your Verizon Fios Home Internet service can seem like a daunting task, but with the right steps, you can make the process smooth and stress-free. Here’s a comprehensive guide on how to cancel your Verizon Internet service, avoid unnecessary fees, and return your equipment.

1. Check Your Contract and Early Termination Fees (ETF)

Before you proceed, check your Verizon Fios service contract to understand any potential early termination fees (ETFs). If you cancel your service before your contract expires, you might be liable for these fees. ETFs are typically based on the remaining months of your contract. The fee can be substantial, but Verizon may allow you to negotiate or waive the fee under certain circumstances.

2. Gather Your Account Information

Make sure you have your Verizon Fios account number, billing information, and any other personal details ready before you start the cancellation process. You may also need to provide identification to verify your account.

3. Choose Your Preferred Cancellation Method

Verizon Fios offers a few ways to cancel your home internet service:

a) Cancel by Phone

• Call Verizon Customer Service: The primary method for canceling your Verizon Fios home internet service is by phone. Dial 1-844-837-2262 to reach the cancellation department. Be prepared for retention tactics, where representatives may offer promotions or discounts to keep you as a customer.

• Pro Tip: If you’re committed to canceling, politely but firmly decline these offers and request the cancellation of your service.

b) Cancel Online

• Log into My Verizon: You can cancel your Fios internet service online by logging into your account on the Verizon website. Go to the "Manage My Account" section, select "Internet," and follow the prompts to cancel your service.

• Pro Tip: Make sure to follow up and confirm that the cancellation has been processed, as this method may still require verification.

c) Cancel in Person

• Visit a Verizon Store: If you prefer face-to-face interaction, visit your nearest Verizon store during business hours. Be sure to bring your account information and equipment details. This method can also allow for immediate confirmation of your cancellation.

4. Return Verizon Equipment

Once your cancellation is confirmed, you’ll need to return any rented equipment, such as routers, modems, or ONTs (optical network terminals). Verizon typically gives you 30 days to return the equipment, and failure to do so can result in fees ranging from $99 to over $300, depending on the type of equipment.

• Return Options:

  • UPS or FedEx Drop-Off: Verizon provides prepaid shipping labels to return your equipment for free. Drop off your equipment at any UPS or FedEx location, and make sure to get a receipt or tracking number for your records.

  • In-Store Return: If you prefer, you can return your equipment at a Verizon store when canceling in person.

5. Monitor Your Final Bill

After canceling your Verizon internet service, you’ll receive a final bill, which may include any outstanding balances, early termination fees, or equipment fees. Verizon bills in advance, so you may still see charges for services rendered before cancellation. It’s crucial to monitor your account to ensure that all fees are accurate.

• Refunds: If you cancel mid-billing cycle, you may be eligible for a prorated refund. Additionally, if you have a credit balance on your account, you can request a refund, but keep in mind that it may take up to 60 days to process.

6. Confirm Your Cancellation

Once you’ve completed the cancellation, request a confirmation number and email verification from the Verizon representative. This documentation will be critical if there are any discrepancies later regarding your service status or final bill.

Conclusion

Canceling Verizon Home Internet can be a smooth process if you follow the right steps. Be sure to check for any potential fees, gather your account information, and choose the most convenient method to cancel. Returning your equipment on time and keeping an eye on your final bill will help you avoid unexpected charges. Whether you’re moving to a new service provider or simply disconnecting, being prepared will make the process much easier.