How to Cancel AT&T Internet Service

Canceling your AT&T Internet service may seem daunting, but with the right steps, the process can be straightforward. Whether you're moving, switching providers, or no longer need internet service, this guide will walk you through the steps to cancel your AT&T Internet subscription.

Steps to Cancel AT&T Internet

1. Review Your Contract and Fees

• Check your contract terms to see if you’re still under a service agreement. Canceling before the contract ends may result in early termination fees (ETFs).

• Review your billing statement for any outstanding balances or prorated charges.

• If you’re moving, check if AT&T services are available at your new address. You may be able to transfer your service instead of canceling.

2. Return AT&T Equipment

• AT&T requires you to return any leased equipment, such as modems, routers, or TV boxes, to avoid additional charges.

• You can return equipment:

  • By Mail: Use the prepaid return label provided by AT&T.

  • In Person: Drop off equipment at an AT&T store or authorized UPS location.

• Keep the receipt or tracking number as proof of return.

3. Contact AT&T Customer Service

• To cancel your service, you’ll need to speak with an AT&T representative. Here’s how to reach them:

  • Phone: Call AT&T customer service at 1-800-288-2020.

  • Online Chat: Visit the AT&T Support website and use the chat feature.

  • In Person: Visit a local AT&T store to speak with a representative.

• Be prepared to provide your account information, including your account number and PIN.

4. Confirm Cancellation

• Request a confirmation number or email to verify that your service has been canceled.

• Ask about any final bills, prorated charges, or refunds you may be eligible for.

5. Check for Final Bill

• After canceling, monitor your account for a final bill. This may include:

  • Prorated charges for the days you used the service.

  • Early termination fees (if applicable).

  • Unreturned equipment fees (if applicable).

Tips for a Smooth Cancellation Process

• Cancel Before Your Billing Cycle: To avoid being charged for an additional month, cancel your service a few days before your next billing cycle.

• Document Everything: Keep records of your cancellation request, equipment return, and any communication with AT&T.

• Ask About Alternatives: If you’re canceling due to cost or service issues, ask AT&T about promotions or discounts that might better suit your needs.

Frequently Asked Questions (FAQs)

Will I be charged for canceling AT&T Internet?

• If you’re under a contract, you may incur early termination fees. These fees typically decrease the longer you’ve had the service. If you’re out of contract, there are no cancellation fees.

Can I cancel AT&T Internet online?

• No, AT&T requires you to call customer service or visit a store to cancel your service.

How long does it take to process the cancellation?

• Cancellation is typically processed immediately, but it may take a few days for the final bill to be issued.

What happens if I don’t return my equipment?

• Failure to return leased equipment may result in additional charges, often equivalent to the full cost of the device.

Conclusion

Canceling AT&T internet service requires calling their support line, returning any rented equipment, and ensuring your final bill is settled. Be sure to confirm all cancellation details and keep records of your interaction with AT&T for reference.

If you need assistance navigating the cancellation process, CancelMyInternet.com offers professional help in managing internet cancellations smoothly.